Returns

Advent House Plans RETURN POLICY

We are sure you are going to love your new Christmas Advent House and will enjoy it as your focus Christmas Decoration each year.  However, in the event that you change your mind and would like to return your order, the following policy is in effect:


TIMEFRAME
If you decide you want to return your order, you must contact Advent House Plans within 10 calendar days of delivery of shipment (based on tracking data).  Please note this is NOT the same as 10 days from the day you open your packaging. (on a related note, if you find broken or missing pieces in your original order, you have 3 days from date of delivery to notify us).


RETURN ORDER NUMBER
You can not return your order without a Return Order Number.  When you contact Advent House Plans to setup the return, you will be provided a Return Order Number.  Please be sure to write this Return Order Number on the exterior of the packaging prior to shipment.  Failure to request a Return Order Number prior to returning your order will result in a $25.00 processing fee.


SHIPPING
Your order must be returned in its original packaging. You are responsible for return shipping costs.  We suggest at least $500.00 in insurance as well as including tracking on your order.  You are responsible for the safe and timely delivery of your return shipment.

Returned orders must be received by Advent House plans within 30 days after the Return Order Number is generated.  Longer delays will result in additional deductions from the Refund.


MISSING/DAMAGED ITEMS
Upon receipt of your return order, Advent House Plans will do a thorough inspection of the contents of the order.  Unless previously arranged, damaged and/or missing items will result in a deduction from the refund in the amount equal to the non-sale price of any and all missing/damaged items.


RESTOCKING FEE
All return orders will be assessed a restocking fee of 10% of the order total.  This fee will be deducted from the refund prior to processing.


REFUND
Upon receipt of your return order, and completion of our inspection, your refund minus fees and deductions will be processed through your original payment method within15 business days.

 

QUESTIONS
If you have any questions about this Return Policy, please contact us prior to placing your order.

 
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